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it is a pleasure to be greeted by smiling faces

Posted By Row89

"it is a pleasure to be greeted by smiling faces"

About: New Victoria Hospital / Day surgery

(as the patient),

This was my third visit to New Victoria Hospital and I must say it is a pleasure to be greeted by smiling faces and a warm welcome even though the may be having an off day themselves, by this I mean the nursing staff. Only 1 point I was to get an xray which the surgeon organised but when it was time to get my procedure done and asked about the xray I had to tell them I had not had it yet, although it was not a problem to me. As I had to wait he thought someone had forgotten to have me taken down to get an xray later than he expected. Apart from this hicup it was a pleasant experience in hospital

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Responses

Response from Maimie Thompson, Head of Public Relations and Engagement, Chief Executive's Office, NHS Highland 11 years ago
Maimie Thompson
Head of Public Relations and Engagement, Chief Executive's Office,
NHS Highland

Submitted on 06/02/2013 at 09:32
Published on Care Opinion at 10:41

picture of Maimie Thompson

Nice to read this posting. It is indeed a pleasure to be greeted by smiling faces and get a warm welcome.

Costs us nothing and something we should all strive to do - we know it makes a difference to patients and colleagues.

Well done Victoria Hospital. Thanks for sharing Row 89

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