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Waiting times.

Story from nhs.uk

"Waiting times."

About: Royal Stoke University Hospital

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Having visited my GP in october i was treated with medication for a nose complaint that was severely affecting my ability to breath and depositing mucus on my chest with obvious affects to my health, this treatment however failed and i was refered to the North Staffs by my GP. I duly rang the hospital to make an appointment as the other two options i had been given were out of the question. An appointment date was sent to me on the 26th of November for the 27th of February, i thought this a little long but accepted it as probably common practice. I have now recieved a letter cancelling this appointment and been given a new one on the 2nd of May, i find it wholly unacceptable that anyone should have to wait 22 weeks for an initial consultation. On investigating why, i was told that the original consultant was on annual leave in February, did they not know this when the original appointment was made? I am aware that times are hard and cuts and efficiencies have to be made the situation however for what will probably be a 5 minute consultation to tell me that i need an operation seems ludicrous.

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Responses

Response from Andrew Ashcroft, Senior Communications Manager, Communications, University Hospital of North Staffordshire 11 years ago
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Andrew Ashcroft
Senior Communications Manager, Communications,
University Hospital of North Staffordshire

Submitted on 07/02/2013 at 13:06
Published on Care Opinion at 13:09

Dear Mr Bailey,

University Hospital of North Staffordshire would like to apologise for the length of time you have waited for an appointment. We agree it is unacceptable that you should have to wait for this initial appointment. We would like to thank you for bringing this to our attention and I’m grateful to be able to inform you that our Appointments Team will be in touch very shortly with the offer of an appointment in February.

I very much hope that this is satisfactory to you. Should you wish to express any further concerns or raise any other issues, please don’t hesitate to contact me.

Yours sincerely

Andrew Ashcroft

Senior Communications Manager

University Hospital of North Staffordshire

andrew.ashcroft@uhns.nhs.uk

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Response from Trust HQ 11 years ago
Trust HQ

Submitted on 13/02/2013 at 16:48
Published on nhs.uk on 14/02/2013 at 04:15

Dear Mr Bailey,

University Hospital of North Staffordshire would like to apologise for the length of time you have waited for an appointment. We agree it is unacceptable that you should have to wait for this initial appointment. We would like to thank you for bringing this to our attention and I’m grateful to be able to inform you that our Appointments Team will be in touch very shortly with the offer of an appointment in February.

I very much hope that this is satisfactory to you. Should you wish to express any further concerns or raise any other issues, please don’t hesitate to contact me.

Yours sincerely

Andrew Ashcroft

Senior Communications Manager

University Hospital of North Staffordshire

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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