"unpleasant experience on the ward"

About: Bradford Royal Infirmary

Anything else?

I attended general surgery and was very disappointed with the lack of communication and consideration on the ward. The actual surgeon and theatre staff were brilliant but the ward staff totally ignored me from arriving at 7.30 until the actual surgeon came to me in the afternoon. There was a lack of care and the bed was dirty, this was not a pleasant experience for me at all

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Response from Bradford Royal Infirmary

We are sorry that you were unhappy with your experience at Bradford Royal Infirmary. Please be assured that your feedback is important to us and your comments will be passed on to the appropriate staff for their attention. If you feel that you would like to discuss any of these issues with us in person, please contact our confidential Patient Advice and Liaison Service (PALS) on 01274 364021.

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