"Dermatology Outpatient Appointment 29 Jan 2013"
About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
Posted via NHS Choices
I was seen on time. The admin and clinical staff were courteous, friendly, and welcoming. The procedure was explained to me in detail and i was given the opportunity to ask any questions. I was advised what the next stage would be at each relevant moment and advised of any likely pain/strange sensations.
The clinical staff exuded a calm air of authority and reassurance which put me at ease.
At the end of the procedure i was given appropriate post-care reading material as well as a contact list in case i wanted any further assistance.
I would recommend the Outpatients department at the RBH.