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Very poor

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"Very poor"

About: Royal Lancaster Infirmary

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Years or poor care and terrible exeriences with my doctor and this depatment. Lost appointments and results, being ignored and feeling misunderstood. The list of problems was endless but left me suffering terrible anxiety and depression. My complaint letter was ignored, I feel really let down and that they couldnt care less about me. Since going to other hospitals and departments, and meeting other patients I have realised that departments aren't all like this one, but this one is really bad. The most unhelpful, unsupportive and frustrating experience, if I had a straightforward illness it might have been better, but any complications and it becomes a nightmare trying to get some common sense help.

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Responses

Response from Royal Lancaster Infirmary 11 years ago
Royal Lancaster Infirmary

Submitted on 11/02/2013 at 13:23
Published on nhs.uk on 12/02/2013 at 04:15

Thank you for taking the time and trouble to comment. We’re obviously really concerned to hear of your experience and would like to look further into the comments you make about the difficulties you experienced. We would ask you to please contact our Patient Advice and Liaison Service (PALS) on 01539 795 497. Should you wish to make a complaint then you can do so by writing to our Chief Executive at: Trust Headquarters, Westmorland General Hospital, Burton Road, Kendal, LA9 7RG. The Complaints Team and the Chief Executive can be contacted at the address indicated above or by ringing 01539 795 332. More information can be found on our website: http://www.uhmb.nhs.uk We place great value in the fact that local people continue to choose our hospitals and we openly encourage patients and visitors to give us their feedback. This will enable us to continually improve the services we offer and the experience our patients have whilst in our hospitals. To be kept informed about the latest news from the hospital you can visit our website. If you are not already a member and would like to sign up please visit the following link: http://www.uhmb.nhs.uk/trust/how-to-become-a-member/

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