"Crisis team in leeds"

About: Leeds and York Partnership NHS Foundation Trust / Crisis resolution St James's University Hospital / Accident and emergency

(as the patient),

Last month the staff at my home rang the police because I had threatened to OD and the police took me to A&E. I waited about 4 hrs then I saw the crisis team because the nurses called them. They gave me their number to ring when I feel down and before and after I self harm. Then we went home.

I've rung the crisis team a lot over the the past 2 months asking for help but all they do is call an ambulance so that I spend 4 hrs alone with my thoughts and free to continue hurting myself. The A&E department now keep calling security to search me, stop me from leaving to go for a smoke and force me to go back into my cubicle. Some of the security and nurses have threatened me that if I leave the hospital they will call the police and they'll force me to go back. I walked out of the hospital late last month in the early hours of the morning and they did nothing.

Crisis team in Leeds is not helping me - they keep calling ambulance and police who come to my room which isn't only now upsetting me but they are keeping staff awake. Now I'm getting blamed for being the one who puts myself in hospital by ringing the crisis team even though they actually ring the emergency services and now thanks to them I'm probably at risk of getting sectioned.

I've got Aspergers too so none of this is helping. I have now deleted the crisis team number from my phone because they are more bother than worth it.

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Response from Leeds and York Partnership NHS Foundation Trust

Dear sheepmouse,

It sounds like things are quite turbulent at the moment, and I’m sorry you don’t feel you’re getting the kind of support you want from the Crisis Team.

Without knowing more about your particular case it’s difficult for me to speak in details, so one of the things I’d like to invite you to do is to contact us so we can look into this further.

I read that you’re finding the despatching of emergency services to your home to be distressing, and I can certainly understand this. The safety of people who access our services is of the utmost importance to us, and so we will contact emergency services if we believe there is sufficient risk to the person at the other end of the line.

However it may be that this is not the most appropriate intervention for you at these difficult times, and what we need to do is understand what kind of support you would find more helpful.

I think the first step would be contacting our Patient Advice & Liaison Service on 0800 0525790 or pals.lypft@nhs.net, so we can find out more about the circumstances you talk about above.

It might be that the Crisis Team and you (and your care co-ordinator should you have one) then work together to create a plan for these situations, bearing in mind that we have a duty of care and in some incidents are obliged to involve emergency services.

I would like to respond to the fact that you feel you’re being blamed for what’s been happening. I think I can confidently say that what people are most concerned about is your safety, and finding the best way to support you to manage these difficult times. This is why I would repeat my suggestion of contacting PALS, so that we can start looking into this together.

In the meantime, thank you for taking the time to give us feedback here on Patient Opinion, and I sincerely hope things start to improve for you very soon.

Yours sincerely,

Jeanette Lawson

Clinical Operations Manager

Crisis Assessment Service