"Inconsistent with clear lack of strong ward..."

About: Royal Albert Edward Infirmary

Anything else?

My mum is being moved to a care home tomorrow, and thank goodness. The staff on her ward are not using and indeed falsifying the management tools that are there to provide safety for both patients and nursing staff. I have no doubt the majority are hardworking and conscientious nurses but that's simply not good enough. All staff should care are follow guidelines that have been set down for good reason.

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Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust

Thank you for your posting in respect of the care of your mother at RAEI. We were sorry to learn of the poor experince you have described. It would be helpful if you could contact me with details in order that we can look into this more closely.

Kind regards

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