"Impossible to get through to cancel appointment"

About: Hull Royal Infirmary / Neurology

(as the patient),

I have an appointment tomorrow morning at 9.45am with my neurosurgeon to get my results. I was called and advised about Norovirus in the hospital as I have a small child. I cannot risk my child getting Norovirus so I am unable to attend my appointment. I have tried calling for over an hour today to advise you of this but no one answers the phone. My results need posting to my GP.

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Response from Hull Royal Infirmary

Many thanks for placing your posting on the Patient Opinion website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, or indeed any other concern you have with the hospital services, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local services.

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