"unwelcome and upset"

About: Weston General Hospital

Anything else?

i am currently expecting my second baby and at 34 weeks was experiencing pain and discomfort. as told by my midwife if i had any problems or concerns to go to the hospital to get checked out. after being in discomfort for 3 days my partner thought it would be best to go and get checked to make sure baby was ok. i arrived at ashcome maternity unit and was looked at and spoken to like i was an inconvenience to the staff. the manner that i was spoken in was very unwelcoming and made me feel very uncomfortable. they told me i couldnt be examined as i was only 34 weeks and they could only do it if i was 37 weeks. they could do my blood pressure and listen to baby quickly as she insisted she had another appointment. she then said i had to go to bristol with any further problems. i have planned to have my baby at weston but now i will be going to bristol as i feel the standard of attitude and care is very poor and i was quite upset when i left the hospital.

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Response from Weston General Hospital

We are sorry to learn that you have had this experience at Weston General Hospital. We always look to learn from patient feedback to help us improve how we work. If you wish to discuss your experience further we would be happy to address any specific concerns or queries you may have and discuss how we could improve the service here, our email is wnt-tr.PALS@nhs.net.

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