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Smiles from the staff would be nice :-(

Story from nhs.uk

"Smiles from the staff would be nice :-("

About: The Princess Royal Hospital (Telford)

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We were rushed into the Acute medical unit for my husband and obviously in a strange environment and very scared. They left us for 4 hours with virtually no explanations as to what was happening and certainly no reassurance or even smiles from the staff. There was an agency nurse taking details and she looked almost as scared as us. My hubby is still in there and it makes a bad experience even worse knowing that you have had to leave your loved one in the 'care' of people who just dont care

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Response from The Princess Royal Hospital 10 years ago
The Princess Royal Hospital

Submitted on 26/10/2013 at 11:23
Published on nhs.uk on 27/10/2013 at 03:00

I am very sorry to hear about your experience and very much hope that it improved. We are very keen to use personal stories for staff training and development, and your experience is an important reminder of the need for prompt and regular communication with patients and families at a time of anxiety. If you would like to talk to us about your experience, including sharing your story so that it can lead to improvements, please contact our Patient Advice and Liaison Service (PALS). The PALS office is located near the main entrance at the Princess Royal Hospital. It is normally open Mon-Thu 9am-5pm and Fri 9am-4.30pm. You can also contact them by telephone on 01952 282888, and there is an answerphone to take messages outside opening hours. Please note that PALS staff may be busy with other patients or relatives when you call, so please accept our apologies if they are not available immediately to take your call. More information about PALS is available from our website at http://www.sath.nhs.uk/patients-and-visitors/pals

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