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my experience with the Queens Hospital

Story from nhs.uk

"my experience with the Queens Hospital"

About: Queen's Hospital (Romford)

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i have been dealing with the Ortopic department for over a year now, the appointment takes maybe 5 minutes then they give another appointment that could be 3 months apart. they do not treat the problem, and all they seem to want me to do is buy special shoes privately. the complaint procedure is not easily accessible. i take time off work to go to these appointments and the least i would expect is for them to take the time to treat me.

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Responses

Response from Queen's Hospital 11 years ago
Queen's Hospital

Submitted on 22/02/2013 at 12:37
Published on nhs.uk on 23/02/2013 at 04:15

Dear Anonymous,

Thank you for taking the time to share your comments about your orthopaedic care at Queen’s Hospital. I was sorry to read of your concerns.

I note that you have experienced some difficulty in making a complaint. You can obtain a copy of the Trust’s Complaint Leaflet from our website or alternatively you can email the Complaints Team at complaints@bhrhospitals.nhs.uk, and they will ensure that you receive a leaflet.

Yours sincerely,

Gary Etheridge

Deputy Director of Nursing

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