"my experience with the Queens Hospital"

About: Queen's Hospital (Romford)

Anything else?

i have been dealing with the Ortopic department for over a year now, the appointment takes maybe 5 minutes then they give another appointment that could be 3 months apart. they do not treat the problem, and all they seem to want me to do is buy special shoes privately. the complaint procedure is not easily accessible. i take time off work to go to these appointments and the least i would expect is for them to take the time to treat me.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Queen's Hospital

Dear Anonymous,

Thank you for taking the time to share your comments about your orthopaedic care at Queen’s Hospital. I was sorry to read of your concerns.

I note that you have experienced some difficulty in making a complaint. You can obtain a copy of the Trust’s Complaint Leaflet from our website or alternatively you can email the Complaints Team at complaints@bhrhospitals.nhs.uk, and they will ensure that you receive a leaflet.

Yours sincerely,

Gary Etheridge

Deputy Director of Nursing

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful