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Patient Feedback Challenge on Rowan 2, Highbury Hospital

Posted By Joafn7

"Patient Feedback Challenge on Rowan 2, Highbury Hospital"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as a staff member posting for a patient/service user),

Here are a few of the stories from that we collected from our visit to Rowan 2, Highbury Hospital yesterday.

“We would like a pool table, like Rowan 1 have. ”

“Too Many Chips”

“At mealtimes, there are always chips, you can have chips everyday if you wanted to but I would prefer a choice, maybe jacket potatoes, just more choice. ” “At breakfast, we have cornflakes, rice crispies, Weetabix and porridge but I would really like to have muesli or bran flakes. ” “We are trying to be more health conscious on the ward and this would really help. ” Angela

“Food is standard, not always good. ” “The bedrooms need better showers, mine doesn’t work very well. ” “Feel very supported by everyone on the ward”

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Responses

Response from Jane Danforth, Involvement & Experience Officer, Involvement, Experience and Volunteering Team, Nottinghamshire Healthcare NHS Trust 11 years ago
Jane Danforth
Involvement & Experience Officer, Involvement, Experience and Volunteering Team,
Nottinghamshire Healthcare NHS Trust

Hello, my name is Jane Danforth. My role involves helping our service users, volunteers and staff to understand that Notts Healthcare wants to hear stories about our services. We reply to every story and it really helps us to improve what we do, how we do it and to hear about what works well too.

Submitted on 31/01/2013 at 10:11
Published on Care Opinion at 10:42

picture of Jane Danforth

Thank you for your feedback and the points you have raised.

I have contacted the team on Rowan 2 who will be getting back to you with a more detailed reply very soon.

We appreciate you taking the time to share your thoughts.

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Response from Steven Daykin, Quality Improvement Facilitator, Corporate Services, Nottinghamshire Healthcare NHS Trust 11 years ago
Steven Daykin
Quality Improvement Facilitator, Corporate Services,
Nottinghamshire Healthcare NHS Trust

Help to assist Teams improve their service for patients and carers

Submitted on 07/02/2013 at 05:13
Published on Care Opinion at 09:06

picture of Steven Daykin

First I would like to say that these comments were collected on the first ‘Tea Trolley’ Patient feedback Challenge visit to Rowan 2. It created a time for the patients on the ward to pass on some creative comments and enjoy a cup of tea and cake whilst our new volunteers collated the information. Thanks to all the patients who passed on their thoughts and comments.

In answer to the remark around the pool table, we do not have our own pool table true but Rowan 1 ward are happy if possible for Rowan 2 staff to access their pool table for a period of time. We found that on the whole a ladies ward did not have enough pool table users for us to have our own.

Regarding the potato based products, baked potatoes are an option but it may only be once a week. Also cereal options for breakfasts are unfortunately restricted to Weetabix, Rice Crispies and Cornflakes by our ordering Suppliers. However there is always a hot option of porridge, beans, or tomatoes (and at weekends Bacon or Sausage). If someone wished to bring in their own Muesli or similar items then there is room to store these for them.

Finally to discuss the showers all Rowan 2’s showers are on a timer switch and can at sometimes be quite frustrating. I have asked Rowan 2’s environment co-ordinator to discuss with Highbury Healthcare Estates department to see if in any way the timer’s can be altered. Hopefully if your shower is not working correctly, then make the staff aware and they can get an engineer as soon as is possible to come and try to fix your shower for you.

Thank you all again for your comments I will be passing them onto the ward Team so they are aware of Rowan 2’s current ward issues.

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