"Unacceptable treatment of the elderly"

About: Leicester Royal Infirmary

Anything else?

My mother was admitted to LRI in November for " a few days". As a consequence of poor medical care, she is still there. In the latest episode staff recorded, but failed to deal with, her falling temperature until she was on the verge of hypothermia. The family is very angry at the way in which she has been treated.

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Response from Leicester Royal Infirmary

We are very sorry to hear that you feel the care of your mother has been inadequate at Leicester's Hospitals on this occasion. We would like to do something to address your concerns and would advise that you speak to one of our patient information advisors who are here to help. Please visit http://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/ for more information on how to contact Patient Information and Liaison Services (PILS).

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