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Poor care and rudeness of staff.

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"Poor care and rudeness of staff."

About: The Tunbridge Wells Hospital

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The care given to my dad in pembury hospital was awful.His bottles of wee were left to leak all over his table,His toilet wasnt cleaned properly,His foot should of been iced everyday but it wasnt and his cast wasnt fitted properly.We also found he was having to wait nearlly twenty mins before anyone answered his bell and to top it off they had his age written down wrong and they have lost his bridge and crown.The person i spoke to about his teeth was very rude to me as well.

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Response from The Tunbridge Wells Hospital 11 years ago
The Tunbridge Wells Hospital

Submitted on 23/01/2013 at 11:07
Published on nhs.uk on 24/01/2013 at 04:15

Thank you for your comments. We are sorry to learn of the problems you encountered during your father's admission to Tunbridge Wells Hospital. Your comments have been passed on to our Matron for Orthopaedics for her attention. If you would like to receive some more detailed feedback regarding the action taken in response to your comments, please contact our Patient Advice and Liaison Service (PALS) on 01622 224960 or email mtwpals@nhs.net who will be happy to help. Kind regards, The PALS Team.

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