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Excellent experience

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"Excellent experience"

About: Heartlands Hospital

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I went in for a HSG procedure and was feeling very nervous. As soon as the procedure began i was immediately put at ease as they allowed my husband in with me. The nurse and radiologist were excellent in explaining what would happen during the procedure and answered all my questions. The consultant who carried out the HSG was very professional and made sure to check throughout that i was comfortable and that i could stop at any time if i was in too much pain or discomfort. I would like to thank all who made my visit a happy one.

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Responses

Response from Patient Engagement Office and Project Manager, Heart Of England NHS Foundation Trust 11 years ago
Heart Of England NHS Foundation Trust

Submitted on 01/02/2013 at 11:59
Published on Care Opinion at 12:05

Dear Anonymous

Thank you very much for taking the time to post your feedback on here. I am glad to hear the staff made you feel calm during the procedure and communicated well with you. I hope you are recovering well from the procedure.

I will ensure the staff in radiology see your feedback.

Kind regards

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Response from Heartlands Hospital 9 years ago
Heartlands Hospital

Submitted on 14/08/2014 at 13:09
Published on nhs.uk on 15/08/2014 at 04:00

Heart of England NHS Foundation Trust would like to take the opportunity to thank you for your feedback and comments on NHS Choices website, this website also feeds into the Patient Opinion website, www.patientopinion.org.uk which is viewed daily by the Trust and a response to your posting will be available here. If you are unable to view the response and would like to discuss further please do not hestitate to contact us (Patient Services on 0121 424 0808) alternatively on www.patientservices@heartofengland.nhs.uk Kind regards Patient Services Department

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