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operation rescheduled without any information

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"operation rescheduled without any information"

About: King George Hospital

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hi my name is muhammad usman and king george hospital has cancelled my operation without informing me at all. on top of that they told me when i went for operation day that my operation was cancelled by me a month ago. which was very frustration as i was taking medications before my operation.

i went to admission office and they were consistent on saying that i have cancelled my operation on 15 nov but my operation was due on 7th december.

on the operation day they told me this news i am 100% sure i have not cancelled my operation at all.

this has prompted my to write this review.

please help me and let me know if i can do to get my operation dates as quickly as possible.

they have put me on urgent available list but i have no heard any thing since then.

many thanks

M.Usman

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Responses

Response from King George Hospital 11 years ago
King George Hospital

Submitted on 22/02/2013 at 12:05
Published on nhs.uk on 23/02/2013 at 04:15

Dear Mr Usman,

Thank you for taking the time to share your experience about the cancellation of your operation and I was also sorry to read that you still have not received a new date for your operation.

I would appreciate it if you could please contact a member of the Patient Advice and Liaison Services (PALS) on 01708 435454 or email PALS@bhrhospitals.nhs.uk who will be happy to assist you in rescheduling your appointment.

Yours sincerely,

Gary Etheridge

Deputy Director of Nursing

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