"Trying to get help in a crisis"

About: Adult mental health / Crisis Resolution and Home Treatment Team

(as the patient),

Crisis, phoned for help 17 times - which included texts.

Spoke to 5 members of assessment and access team, message left for urgent help. No response for 16.

Times failed system or person error. Confirmation of this is on my phone. Situation is crisis, asked for assistance, support even to be put in hospital as m3 test red alert.

Told wait another week. Weeks I have been asking, doctor has not been getting information, took in.

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Response from Ben Prior, Complaints and PALS Officer, Southern Health NHS Foundation Trust

Thank you very much for taking the time to highlight your concerns and details of your experience.

Please contact me directly on 02380874065 or via email at hp-tr.complaints@nhs.net to discuss this further.

Kind regards


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