"Respiratory clinic"

About: The Tunbridge Wells Hospital

Anything else?

I am very unhappy with my appointment & treatment. I have Bronchiectasis & it was my first appt for over year, because i had been caring for my partener whose appt came first, he died in Sept.I have been unwell for a week so hoped I would get help from my appt! I did not see my consultant, I saw Dr who said she was a registrar? I told her how ill I was feeling & felt I had chest infection, I know when I have as had several before. She listened to my lungs over my clothing & remarked about heart problem. I am very hard of hearing total deaf in one ear so did,nt hear her clearly. She then gave me paperwork to have x.ray & blood test. I think she said I would get appt in post to have heart check? I also asked @ reception if I was meant to go back to see her after x.ray, but they said I did,nt. I left hospital very confused as I felt so ill with breathing problems. The next day I went to see my G.P because was getting worse, I was told I had chest infection & given antibiotics. I know when I have pneumonia & over the weekend got worse in fact worse than when hospitalised in past. I felt too ill to go back to hospital & hoped the antibiotics would help when they started to work. If I had been given treatment @ hospital by a specialist in respiratory medicine maybe I would,nt have got so bad? I still have most of symptoms & going back to GP today. I am so angry, pneumonia can kill me if not treated soon enough! Results of x.ray & blood test are not yet with my GP. I will be following this up if & when I get well enough!

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Response from The Tunbridge Wells Hospital

Thank you for your comments. We were sorry to learn of your poor experience of the service you received at Tunbridge Wells Hospital and would be very happy to explore this further with you. If you would like to speak with someone about your experience, please contact our patient advice and liaison service (PALS) on 01622 224960 or mtwpals@nhs.net who will be happy to help. Kind regards, The PALS Team.

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