"Rude staff and total lack of care or respect"
About: Derriford Hospital Derriford Hospital Plymouth PL6 8DH
Posted by Anonymous
I went into A&E as I was advised to do so by the out of hours practice to see a doctor about a bout of shingles that I have picked up. I found the triage nurse to be very rude and she frankly offended me with regards to her lack of diligence or care. She made it very clear that I was wasting her time and I should of went to see a GP. I tried to explain that both my GP and the out of hours practice were unable to offer me a appointment to see a doctor but she was in no way interested in what I had had to say and basisly called me a fool for coming in to the department. I totally understand that my condition was not a medical emergency and I did then at the point of speaking to this nurse said I was more than happy to go away and wait for a appointment to see my GP.
I understand that the A&E department is a extremely busy and a stressful environment but I think that I could of been dealt with like I was some time wasting idiot and a actual human. I must stress that I was very polite towards this nurse and was compleatly respectful and polite.