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Ambulatory Care (small lump removed)

Story from nhs.uk

"Ambulatory Care (small lump removed)"

About: Queen Elizabeth Hospital Birmingham

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I visited the QE Hospital on Thursday 10th January 2013.

From the moment I stepped into this lovely hospital I was made to feel welcome.

Receptionist, porters, nurses, theatre staff & doctors were all fabulous.

I was made to feel relaxed & happy, nothing was too much trouble.

The sort of treatment you would get from a five star hotel.

Thank you to everyone who made my time there so comfortable.

Kind Regards, Nuala Wedge (Mrs)

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Responses

Response from Queen Elizabeth Hospital Birmingham 11 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 31/01/2013 at 18:03
Published on nhs.uk on 01/02/2013 at 07:30

Thank you for taking the time to provide feedback on your experience at the Queen Elizabeth Hospital Birmingham. We are very pleased that you have had such a positive experience during your visit to Ambulatory Care.

It is a real morale boost for staff to receive feedback like this from patients. It means such a lot to know that the hard work, dedication and commitment of our staff is recognised and valued in this way. It is also very satisfying for staff to hear they have made such a difference to patients and made sure your experience under our care has been positive. Your feedback has been passed on to the senior managers of the area that you visited; they will ensure it is shared with their teams.

If you would like further information on services at the Queen Elizabeth Hospital Birmingham or would like to discuss any thing in more detail please contact PALS by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website http://www.uhb.nhs.uk/pals-form.htm or in person by dropping in between 10-4pm (Mon-Fri) to the PALS office located to the left of the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

Thank you once again for your kind comments.

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