"Dignity and respect for older people"

We are sorry to hear that you were not happy with the care your mother received in our Emergency Department and we have made the team aware of your comments. Pneumonia is not always a straightforward condition to diagnose and not all patients with pneumonia will need to be admitted as an inpatient, but it is of course difficult to comment without knowing your mother’s full details. We know it is very important that we get the care of our older patients right and ensure their dignity is respected and we are always trying to make improvements in this area. We have recently implemented a new model of care for patients requiring emergency care and treatment and are designing an Older Persons Liason Team to support front line doctors and nurses in providing the best and most appropriate care across our hospitals. We have appointed a Lead Nurse for Older People who has done some excellent work in this field and is committed to making further positive changes. We would welcome the opportunity to discuss your experiences in more detail and invite you to contact our patient experience team on 01932 722612.