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mixed feelings

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"mixed feelings"

About: Leicester Royal Infirmary

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i would like to say that after having my operation on my ear recently i was most gratefull for the nurses in recovery they did everything they could to make me feel comfortable and made sure that i was given water to me when i asked for it and also gave me some lunch. however i can not say the same for the rest of my experiance. i was ready to be put onto a ward at 10:25 am after having my operation but ward 7 was not ready for any body to be taken there because they had to do a big clean up after using the ward for medical not surgical patience and i had to sit on the same bed in recovery for 9 hours along side 2 other ladies waiting for the same ward if it wasnt for two nurses getting me a snack box then i still wouldnt have eaten because i wasn't on the ward to recieve any meals however i cannot fault them, they did everything for me aswell as all the other staff in recovery. at about 7:30pm eventually a nurse came from the day ward and decided that i was ok for him to discharge me from his ward i wish he had told me this when he had seen me about 5 hours earlier whilst picking up another one of his patience. i think that they need to seriously think about making the system much better as i was fit and healthy to go to a ward but instead i was in a well needed recovery bay for somebody else who had come out of there operation. in future if i need my other ear operating on i may consider going to a different hospital if this issue is not resolved. and lastly i would like to thank the nurse and her team in recovery at LRI .

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Responses

Response from Leicester Royal Infirmary 11 years ago
Leicester Royal Infirmary

Submitted on 14/01/2013 at 15:45
Published on nhs.uk on 18/01/2013 at 22:21

Thank you for your constructive comments. I would like to apologise for the negative aspects of your care with us at Leicester's Hospitals.

At the time of your surgery the hospital was experiencing a higher than normal admission rate for emergencies. As you describe this led to patients having to wait a long time to be placed in a bed/ward, with surgical wards being utilised for the care of patients with non surgical conditions.

We take great care to prevent and manage any risk of infection and this requires wards to be thoroughly cleaned under these circumstances. This unfortunately compromised the speed in which we were able to admit you to the ward. We are constantly looking at how we can manage our bed base better to benefit patient care but unfortunately as an acute hospital, we will always have to respond to emergency demand. At times this may mean that non surgical patients will be cared for in surgical beds.

Once again thankyou for you comments.

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