What I liked
The friendliness, empathy and swiftness of my appointment
What could be improved
Communication between departments, not being passed from operator to operator to secretary to secretary just to find out where my appointment was at (which wasn't actually made)!
When they say something is going to be done then to do it....something simple like booking you into a department. I then had to ring back as it wasn't done to be told it was then done and marked as urgent but still hasn't come about from being re-booked on the 21st Dec 2012!
Just spoke to the doctor's secretary who i found rude and abrupt and uncaring...they had 'done their bit' apparently, they talked over me and was saying 'see you, bye' as i was still talking! I said 'how rude' they then had the audacity to ring back my home and tell me they didn't appreciate me saying they were rude!!!!
I am now just about to lodge a complaint against the receptionist and try once again to find out where my appointment is!!! If anything should happen regards to my health in the interim i shall seek legal advice!!!
Anything else?
Communication between departments, not being passed from operator to operator to secretary to secretary just to find out where my appointment was at (which wasn't actually made)!
When they say something is going to be done then to do it....something simple like booking you into a department. I then had to ring back as it wasn't done to be told it was then done and marked as urgent but still hasn't come about from being re-booked on the 21st Dec 2012!
Just spoke to the doctor's secretary who i found rude and abrupt and uncaring...they had 'done their bit' apparently, they talked over me and was saying 'see you, bye' as i was still talking! I said 'how rude' they then had the audacity to ring back my home and tell me they didn't appreciate me saying they were rude!!!!
I am now just about to lodge a complaint against the receptionist and try once again to find out where my appointment is!!! If anything should happen regards to my health in the interim i shall seek legal advice!!!
"aftercare (rubbish), rude, unhelpful secretary!!"
About: Manchester Royal Infirmary Manchester Royal Infirmary Manchester M13 9WL
Posted via nhs.uk
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