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It was the fastest, most efficient experience I have ever wi...

Posted By M4rtynm

"It was the fastest, most efficient experience I have ever witnessed"

About: Queen's Hospital, Burton Upon Trent / Accident and emergency West Midlands Ambulance Service University NHS Foundation Trust

(as a relative),

My 75 year old mother had a fall, I happened to be in the house visiting from my home in Hong Kong. She had a suspected neck injury and my mother has terminal Cancer and is in Palliative care.

The 999 Ambulance staff, triage and medical staff in Burton on Trent A&E were superb, it was the fastest, most efficient experience I have ever witnessed in an Accident and emergency department in my whole life.

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Responses

Response from Gay Vaughan, Corporate Development Officer, Burton Hospitals NHS Foundation Trust 11 years ago
Gay Vaughan
Corporate Development Officer,
Burton Hospitals NHS Foundation Trust

Submitted on 21/01/2013 at 14:41
Published on Care Opinion at 15:12

We are pleased to hear that your experience at Burton Hospital was a pleasant one and that your mother was well cared for.

We have forwarded your message on to the Heads of Department and have requested that they pass this on to the staff in the A&E department.

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Response from Regional Head of Patient Experience, West Midlands Ambulance Service 11 years ago
West Midlands Ambulance Service

Submitted on 02/02/2013 at 16:25
Published on Care Opinion at 20:50

I am sorry to hear of your mother's recent experience and I thank you for your feedback.

Should you wish your comments to be forwarded to the staff members in attendance I would be grateful if you would consider contacting our Patient Experience Team on telephone number 01384 246366 or pals@wmas.nhs.uk

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