"the staff are excellent but problems with appointments"
Posted by Click761 (as ),
I could have put 5s to each question but you may have doubted my understanding.
I am fortunate I have good doctors and receptionists at my surgery. They are quick to act when I have a problem.
I feel Derriford waiting time, when you are there for an appointment, has improved. The one I found “stretched out” was the endoscopy dept. My last experience there left me with an adamant “never again” which I have stuck to.
Mount Gould is a dream. No parking problems. Atmosphere much quieter and calmer.
Derriford parking for blue badge holders is difficult, the drop off area is filled with cars or taxis waiting. You can only park as close as you can and if you are in a wheelchair, as I am, and it is raining it is not nice.
Eye infirmary is awful, parking is not a problem for us as we use the carpark across the railway line. Waiting for your appointment is a nightmare, you are fortunate if you don’t have to wait for an hour or more! We found they double book appointments after conversations with other patients.
As you may gather, I have used all three hospitals since I retired. The staff are excellent and friendly. My trouble with doctors and the appointment system is that if they are not from this country I struggle to understand them and the words they use have a different meaning to us iee my heart was stopping when it was pausing.
I can’t contact the eye infirmary appointment dept.