About: Western Infirmary/Gartnavel General / General Surgery Western Infirmary/Gartnavel General General Surgery G11 6NT
Posted by Patient centered care advocate (as ),
I came onto the Internet as a family member who travelled from Canada to be with her adult daughter who was scheduled for surgery. I was hoping to find direct access to someone who can make a difference within the hospital system, known as the NHS.
We have a similar system in Canada and I work in the health care system. I have extensive first hand experience in patient centered care, both as an administrator and as a family member.
The first thing I noted was a "visiting hours" sign. We abolished visiting hours a few years ago and it has made a tremendous positive difference in the patient and family experience. Our daughter is scheduled for surgery tomorrow, I will be writing more about the experience as the week progresses.