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Difficult

Story from nhs.uk

"Difficult"

About: Peterborough City Hospital

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After my surgery I had additional problems that came under the urology dept, they said that they would call me in for a trial or trials but I have had no contact from them and this should have happened in November 2012. I am still having problems which I will have to live with because I cannot trust the medical staff and will not allow doctors at this hospital to touch me.

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Responses

Response from Lesley Crosby, Deputy Chief Nurse, North West Anglia NHS Foundation Trust 11 years ago
Lesley Crosby
Deputy Chief Nurse,
North West Anglia NHS Foundation Trust

Submitted on 09/01/2013 at 14:40
Published on Care Opinion at 14:45

I am so sorry to hear of the problems that you have experienced and am very concerned that you have not received your follow up with the Urology Department. I would be more than happy to try and sort things out for you and would be happy for you contact me on (01733) 678022 or email me on lesley.crosby@pbh-tr.nhs.uk.

If you feel unable to contact us please will you speak to your own doctor about your current situation?

Once again I am so sorry and would urge you to contact me and give us a chance to correct the problems you have experienced.

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Response from Angela Burrows, Comm Development Officer, Peterborough LINk 11 years ago
Angela Burrows
Comm Development Officer,
Peterborough LINk

Submitted on 09/01/2013 at 14:57
Published on Care Opinion at 14:58

Peterborough LINk would always advise patients and carers who have concerns to contact the hospital as soon as possible and try and resolve the issue/s.

There are a number of internal and external options available and the hospital will provide full information on these processes.

Please note:

Following the Health and Social Care Act 2012 – Local Involvement Networks (LINks) will be abolished and replaced by Local Healthwatch on April 1st 2013.

Peterborough LINk is trying to ensure the seamless transition from LINk to Healthwatch.

Local Healthwatch will be set up as local champions of the public, patients, carers and service users – for all NHS health and all social care services (adults and children). Peterborough Healthwatch will not be a statutory body, but will retain all the statutory involvement, engagement, monitoring and influencing roles that LINks have at the moment and will have a major role in influencing the commissioning of health and social care services.

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