"Four Star Care"

About: Royal Bolton Hospital

What I liked

On december the 13th I was admitted to M1 ward for surgery, from the moment I entered the

ward I was pleased to be met by smiling staff who immediatley fulfilled the admission process and settled me into bay 5.

During my stay I found all staff in all the areas I visited to be friendly, caring , helpful and professional - they carried their duties out with diligence and nothing was too much trouble for them.

The ward was very clean, bright and comfortable, the choice of diet was varied and good,

during my stay I was kept totally pain free and recieved exceptional care.

As a retired nurse who trained in the l970's I was sceptical about the current standards of care - I need not have worried the team at Royal Bolton did our profession proud .

My praise is for everyone who was involved in my care ,nusing staff, theatre staff, recovery staff , my consultant who did his stuff and the anaesthatist who had to switch from a spinal

last minute and reassure me Thank you all so much I am so very grateful.

What could be improved

Can not think of anything

Story from NHS Choices

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Response from Royal Bolton Hospital

Former staff often have high expectations so it is good to know that you were so happy with the care you received. It is lovely of you to mention so many of the team -- we will pass on your comments, thank you.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful