"I am deeply impressed and very grateful for the..."

What I liked

I had a surface Thrombosis that had not been recognised in another hospital. The Royal Free treated me for several hours on Xmas Eve, enabling me to fly to Georgia (ex-Russia) on Boxing Day for my son's wedding. I wanted to say how enormously impressed and grateful I am.

Anything else?

I had to come back on Jan. 2 for blood teats and support stockings; again everyone I encountered was friendly, helpful and seemed to have time to listen.