"Fantastic - thank you"

About: Royal Berkshire Hospital

What I liked

I visited on Wed 2 January at 21.00, after falling nose first onto concrete. The receptionist was friendly. I was seen quickly and offered pain relief for the gash on my nose by a nurse. I was reviewed by a Clinical Fellow and then stitched up by a great nurse practitioner in minors. I was treated and discharged within 2 hours of arrival. Thanks to all for a quick service. All staff had a sympathetic and kind attitude and listened to me and my husband.

Story from NHS Choices

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Response from Royal Berkshire Hospital

The staff in the department strive to make a visit to the emergency department a positive experience and we are glad that on this occasion we have succeeded. We strive hard to ensure high standards of care. We hope that you are recovering well.

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