"Staff were very helpful and friendly when seeing..."

About: St Helier Hospital

What I liked

Staff were great at explaining what they thought the problem was and what they were doing. I didn't have to wait to get an X-Ray and felt very satisfied with their advice and help.

What could be improved

I had to wait a while to get seen and whilst I didn't mind waiting, it would have been nice for a member of staff to come and let me know that I would have to wait or that they would see me soon. I was tucked in a corner, and thought I may have been forgotten about - though in the end I clearly wasn't.

More about:

Story from NHS Choices

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Response from St Helier Hospital

Thank you for taking the time to tell us your feedback. We totally agree with you and have passed this feedback on to our staff. Dr James Marsh Joint Medical Director

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful