"An unwelcome welcome at Ormskirk"

Last Monday I went with my husband to have his cataracts done at Ormskirk hospital, at the day unit there. As we walked into the reception area, and started to approach the desk, the secretary behind the desk shouted 'name' at us. We were still several feet from the desk, and for a moment thought she must be talking on the phone. But no, she was speaking to us. There was no greeting or polite welcome for us. We would have liked eye contact and a nice welcome, not such rudeness. I was a medical secretary for almost 20 years, so I know how people should be welcomed. This was such a disappointing start. Nobody wants to go to hospital, and it helps so much to have nice people when you arrive. The rest of his care was superb. The doctors and nurses were all excellent and his treatment was second to none. It honestly couldn't have been better. So please don't start such good care with such a rude welcome.