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Care Opinion

excellet

Story from nhs.uk

"excellet"

About: William Harvey Hospital (Ashford)

What I liked

iwent for an appoitment at the cheast clinic, had an ecg and aftter the nurse askedme some questions was told in a kid way that she believed i had angina, she then went onto explain what itwas and what treatment was avaliable to me and the next course of action, all the while she asked me if i was ok and did i understand what she was saying to me, a very caring woman.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 02/01/2013 at 22:41
Published on Care Opinion on 03/01/2013 at 09:58

Thank you very much for taking the time to provide us with feedback about your experience. Staff really appreciate positive feedback and I will make sure that staff from the department are aware.

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Response from William Harvey Hospital (Ashford) 11 years ago
William Harvey Hospital (Ashford)

Submitted on 16/01/2013 at 13:30
Published on nhs.uk on 18/01/2013 at 22:21

Thank you for your very positive feedback. It is so important to our staff to hear this feedback and your kind comments will be sent to the area concerned and the staff made aware.

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