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Care Opinion

Brilliant experience.....

Story from nhs.uk

"Brilliant experience....."

About: Queen Elizabeth The Queen Mother Hospital

What I liked

From the minute I walked into the Cardio Catheterisation Suite I was put totally at ease. The staff were so friendly, and re assured me immediately.

What could be improved

I don't think it could be improved in any way.

Anything else?

The staff were exceptional, so helpful and polite, and explained everything they were doing and why.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 02/01/2013 at 22:40
Published on Care Opinion on 03/01/2013 at 09:58

Thank you very much for taking the time to provide feedback of your experience. Staff very much appreciate hearing positive feedback, and I will make sure that they are aware of your comments. I do hope you are removing well from your procedure.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Queen Elizabeth The Queen Mother Hospital 11 years ago
Queen Elizabeth The Queen Mother Hospital

Submitted on 13/02/2013 at 17:19
Published on nhs.uk on 14/02/2013 at 04:15

Thank you for your compliment and positive feedback this will be fedback to the staff involved in your care and reported to the division so that the examples you have given regarding what made the care a positive experience can be used to develop our service.

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