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Vunerable patient left unattended

Posted By very angry

"Vunerable patient left unattended"

About: Hull Royal Infirmary / Accident and emergency Yorkshire Ambulance Service NHS Trust

(as a relative),

Although my husband's home telephone number was on his admittance forms, they discharged him in a confused state early in the morning, in thin PJs, slippers and with a wash bag. Because they knew he had an appointment mid afternoon that day to have an endoscopy in the same hospital, they left him in the waiting room for that procedure.

Since then, the hospital staff I have spoken to have put all blame for being left there onto him for not knowing his own phone number. He was an emergency admittance to HRI HULL AAU ward because of his condition. Encephalopathy causes him not to know where he is or who his family are.

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Responses

Response from Hull Royal Infirmary 10 years ago
Hull Royal Infirmary

Submitted on 08/05/2013 at 13:47
Published on nhs.uk on 06/01/2014 at 06:46

Many thanks for placing your posting on the Patient Opinion website. We are sorry to read of your husband's recent experience and we will ensure that the staff concerned are made aware in an effort to avoid any such repeat. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email your.nhs@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local services.

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