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Very good nurse care, but should review...

Story from nhs.uk

"Very good nurse care, but should review..."

About: Medway Maritime Hospital

What I liked

Nurse care

What could be improved

Ward clerk in victory ward.

Anything else?

My husband was at VIctory ward, one of the ward clerks was very rude to me while on my visit. I know the meal times are protected but i wanted to spend as much time as I could with him. One of the meals was served 15 minutes early and she told me to leave in a very aggressive manner.

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Responses

Response from Medway Maritime Hospital 11 years ago
Medway Maritime Hospital

Submitted on 20/12/2012 at 14:00
Published on nhs.uk on 01/01/2013 at 21:10

I would like to apologise for the behaviour you experienced from the ward clerk. I will be speaking to her regarding this matter to prevent this happening in the future. We can always arrange for individual needs to be catered for if the nursing staff are made aware so that we can accommodate this request. If you would like to discuss this further please contact me using the contact details below.

Carla Russell

Ward Manager, Victory Ward

01634 830000

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