"Not a very pleasant experience at all."

About: Sutton Hospital

What I liked

The staff in the hospital have always been kind and helpful and very understanding.

What could be improved

The general feel throughout the hospital is that it is not very clean. The curtains in the children's waiting area is in need of a serious wash. They were so filthy that I was afraid to touch them. The general state of the hospital is very poor. It is need of some serious renovation. I find it ironic that patients are prodded and poked before surgery to find if they are the ones carrying the "Super Bug", when it is the hospital that is in such a state of disrepair, that it is impossible to clean it properly.

Also, waiting times are unacceptable at the hospital. I have never been there and waited for less that 45 minutes to be seen. This is really appalling. Again, it doesn't help that the parking is so expensive and impossible to time how much time you need in the lot.

Overall, a very bad experience. I would not recommend this hospital to my worst enemy.

Story from NHS Choices

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Response from Sutton Hospital

Thank you for your feedback about the ophthalmology unit at Sutton Hospital.

As you can imagine, I am pleased to hear your comment about how kind, helpful and understanding the team are.

However, I was disappointed to hear your concerns about the hospital's cleanliness, environment, car park and waiting times.

I would like to reassure that our hospitals meet all of the cleaning standards expected of us and that we do our best to minimise waiting times. In addition, we have not increased charges at our car parks for the last three years and that all profit is reinvested back into our hospitals.

However, we do recognise that Sutton Hospital is in need of significant improvement, which is why it is part of a major £219 million plan to upgrade St Helier Hospital. You can read more about that here: www.epsom-sthelier.nhs.uk/sthelieredevelopment.

I have passed your comments on to the teams involved and have asked them to look into your concerns for me.

Thank you again for your feedback. I am of course disappointed that you were unhappy with the service we provided.

Pippa Hart

Director of Nursing

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful