"Unaceptable level of care."

What I liked

Nothing

What could be improved

My mother is currently a patient at LRI. The level of care she has received is unacceptably poor. A week ago she was given morphine but, contrary to clinical guidelines her condition was not monitored. As a consequence, she suffered an adverse reaction to the drug. She is finding it difficult to eat and drink but is receiving no assistance from nursing staff, who frequently leave drinks where she cannot reach them. Not surprisingly she is now dehydrated. In the last two days staff have neglected to make her comfortable in bed and have left her for some considerable time in uncomfortable positions. It seems that nursing staff give a higher priority to chatting at the desk than to patient care. This situation is wholly unacceptable, unprofessional on the part of the hospital staff and distressing to both patient and family members.

Anything else?

Some action, disciplinary if necessary, is required.