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excellent and not to be taken away

Story from nhs.uk

"excellent and not to be taken away"

About: The Royal London Hospital For Integrated Medicine

What I liked

The doctor treats me as an individual and takes my concerns and complaints seriously. He has devised a treatment model that has helped me come off habit forming drugs whilst containing my pain levels. I feel more in control of what is happening to me as I am explained my treatment options every step of the way and feel part of the process. I am also given guidance and advise on what to use during the interim periods between appointments. The medication does not affect me adversely and I am treated holistically for every problem which flares up without unnecessary waiting periods. I am grateful and thankful to have been referred to this service. It has added great value to my patient experience. The hospital itself is a sunny bright place to go to, and staff are always friendly and never too busy.

What could be improved

more receptionists at appointment counter

Anything else?

my doctor is approachable and makes me part of the process. I feel valued

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Responses

Response from The Royal London Hospital For Integrated Medicine 11 years ago
The Royal London Hospital For Integrated Medicine

Submitted on 14/12/2012 at 09:33
Published on nhs.uk on 18/12/2012 at 22:05

Thank you for your very positive feedback.

The clinicians at the Royal London Hospital for Integrated Medicine take a holistic approach to treating patients and patients are active participants in their health care. We are very pleased to hear that the care and treatment you received have not only been effective but have also added great value to your patient experience.

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