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Care Opinion

Made to feel welcome!

Story from nhs.uk

"Made to feel welcome!"

About: William Harvey Hospital (Ashford)

What I liked

The nurses, care workers, cleaners everyone on Kings D-1 ward were excellent over the period 12th Nov to 19 Nov! I'm afraid I don.t recall many names but everybody on that ward at that time make me look forward to the next time I fracture my ankle. May I reserve bed 16 again?

Special thanks to the Consultant, who Iwas extremely personable and emphatic regarding my healing requirements..

Many Thanks to all,

Kind regards

Carlos Asparo (bed 16)

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 22/12/2012 at 18:31
Published on Care Opinion on 23/12/2012 at 08:38

Thank you so much for finding the time to give us feedback. Staff really appreciate it. I do hope you are recovering well.

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Response from William Harvey Hospital (Ashford) 11 years ago
William Harvey Hospital (Ashford)

Submitted on 16/01/2013 at 13:51
Published on nhs.uk on 18/01/2013 at 22:21

Dear Mr Asparo thank you very much for your extremely positive comments and kind words. The manager of the ward will be made aware and asked to feed this back to her staff and the doctor involved. Your comments will also be logged onto our database.

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