"The brilliant staff made lengthy hospital visit..."

About: St Peter's Hospital (Chertsey)

What I liked

I was very impressed by the enthusiasm and eagerness to learn of the junior doctors who treated me in the Medical Assessment Ward (MAU). Both they and their senior doctor were at all times professional and treated me with dignity and respect. The experience of being in hospital for over nine hours was made more bearable by the commitment and friendliness of consultants and staff who helped and treated me throughout the day.

What could be improved

The only thing that on reflection could have been improved was the fact that I was in hospital for a clonidine suppression test and when it came to the point where I was ready to receive the clonidine pills, there was a bit of a delay waiting for the pills to arrive. I do not know how the system works but I do know that staff will have been under a lot of pressure treating other patients as well as myself. However, I feel that had the pill been available sooner it could have shortened the length of my stay in hospital.

Anything else?

All staff who helped and treated me were a credit to St. Peter's Hospital and I would like to praise and commend their excellent work.

Story from NHS Choices

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Response from St Peter's Hospital

Thank you for your nice comments, particularly in recognising the efforts of our junior doctors who work extremely hard, especially in our Medical Assessment Unit which is always very busy. We are sorry to hear there was delay in receiving your clonidine and therefore the test beginning - we will make sure this point is passed to our medical team to try and improve these processes in the future. Thank you once again for your kind words about our staff.

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