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"Rotherham Special Care Baby Unit: amazing nurses"

About: Rotherham Hospital / Maternity care

(as a parent/guardian),

My daughter, was born just past 38 weeks. She was a good weight and seemed healthy, so it was devastating when I was informed, the next day, that she needed to be taken to SCBU immediately as she was very poorly.

She had rhesus and ABO incompatibility and as a result had jaundice and suspected sepsis. Me and my husband knew absolutely nothing about her condition and could have felt terrified and helpless, but the amazing nurses put our minds at rest straight away. They were so calm and friendly that we never once worried about her. She seemed in the best hands.

The nurses seemed to sense when we were worried and I'll never forget one nurse, June, giving me a massive hug as she sensed how scared I felt the first time I saw my daughter in the incubator, hooked up on a drip. My daughter received amazing care and the staff were always, always there for us. They even made my husband a card from our daughter as his 30th birthday happened whilst we were in there. They were always smiling, always caring and always happy to help.

We were lucky enough to bring our daughter home two weeks later and lucky enough to have received care that was second to none.

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Responses

Response from Grace Oldfield, Patient Involvement Manager, Rotherham NHS Foundation Trust 11 years ago
Grace Oldfield
Patient Involvement Manager,
Rotherham NHS Foundation Trust

As part of my role, I support clinical services who undertake patient and public involvement on behalf of The Rotherham NHS Foundation Trust which helps us to develop or redesign our services with patients in mind, from the valuable feedback we are given.

Submitted on 18/12/2012 at 10:25
Published on Care Opinion at 11:45


Dear kernow lou, thank you for your recent posting on Patient Opinion. We appreciate your feedback letting us know that you have had the best possible care and support from our staff when your baby daughter was ill. Your kind comments will be passed onto the staff concerned who I am sure will be delighted.

With best wishes,

Grace

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