"The staff makes the experience good, modern..."

About: Frenchay Hospital

What I liked

The staff, the care they give and the investment in up to date equipment

What could be improved

I can not think of anything!

Anything else?

Our daughter is a wonderful, confident 4 and a half years old with a port wine stain birthmark on one side of her face and has been under the care of the Laser Centre of the South West at Frenchay since she was about 6 months old. We (her, and us as parents) have received perfect care, compassionate, professional, understanding and well managed clinically. This good clinical management included starting of treatment as soon as possible and the use of up to date laser equipment. The use of up to date laser equipment gives us confidence that our daughter is getting the most effective treatment possible. The care we all get as a family from the staff, together with effective treatment from modern equipment makes the whole experience fantastic, we feel very lucky to be under their care. It has made an enormous difference already and we feel sure it will continue to do so, which we hope will keep her the confident, outgoing, happy, wonderful child she is now.

Story from NHS Choices

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Response from Frenchay Hospital

Dear Anonymous – thank you for taking the time and trouble to write in with your experience of the care your daughter has received at North Bristol NHS Trust Frenchay site. I am glad that your family’s experience, like so many others we are informed of by various means, has been such a positive one.

Your kind comments have been passed on to all the staff concerned.

Kind regards – Steve Sykes

Advice and Complaints Team

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