"Very satisfied with care and attention I received."

About: Queen's Hospital (Romford)

What I liked

At the age of 67 this was my first stay in hospital. Right from the start all staff were very kind and everything was explained to me thoroughly. The anaesthetist , the surgeon all put me at ease.

I spent a lot of time in the recovery unit and once again the nurses there were exceptionally kind.

When I finally got on to the ward, once again all the staff were very kind.

If i had cause to go into hospital again I would be more than happy to be admitted to Queens Hospital.

Story from NHS Choices

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Response from Queen's Hospital

Dear J Potter,

Thank you for taking time to share your comments about your experience following your surgery at Queen’s Hospital.

I do appreciate the very kind comments you have made about your experience. I often hear when the patient’s care has not gone well and I am delighted to be able to pass onto our staff your kind comments you have made about your experience.

I have copied your comments to the managers of the services in order for them to ensure that your appreciation reaches the staff who made such a difference to you.

Yours sincerely,

Gary Etheridge

Deputy Director of Nursing

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