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Being unable to find out test results

Posted By mather1111

"Being unable to find out test results"

About: East Surrey Hospital / Cardiology

(as the patient),

I was referred to the AMU for blood tests, ECG and CT scan at the TIA clinic. All tests were shown to be negative for signs of TIA.

I was referred for MRI and EEG tests and although I have called and spoken to someone in the consultant's office several times I have been unable to find out results. On two of these occasions I have been told that I will receive a call back and on both occasions I have not received the call. The MRI was nearly 6 weeks ago now and the EEG was 2 weeks ago.

I just want to hear that they are being looked at.

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 11 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 27/11/2012 at 08:07
Published on Care Opinion at 11:54

picture of Ian Mackenzie

Dear Mather1111

If you e-mail me your details to ian.mackenzie@sash.nhs.uk I will ensure that someone gets back to you ASAP.

Regards

Ian

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Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 11 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 27/11/2012 at 15:45
Published on Care Opinion at 16:25

picture of Ian Mackenzie

Dear Mather1111

Further to our e-mail conversation I'm pleased that you now spoken to your consultant and that matters are resolved

Kind regards

Ian

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