" poor service trying to get a physio appointment"

My doctor gave me a self referral sheet for the physiotherapy service, however no one ever answers the phone lines (2 hours plus on redial... no answer), my doctor advised me not to bother with the drop in days as they are "very very busy", so I eventually phone the dept directly to be told they can't take my details on the phone as they are too busy, and I should use the phone line on the self referral sheet. When I explained nobody answers the phone line on the sheet, the person agreed, saying they are too short staffed to man the phone lines! I'm sure you will agree, a poor service start to end.