"Not fit for purpose. Diagnoses have to be correct..."

About: Queen Elizabeth The Queen Mother Hospital

What I liked

I had an MRI scan and the staff who looked after me in Medical Imaging I thought were very friendly, personable and sensitive. I'd had a scan before so but was not worried about it.

What could be improved

Dissapointingly, the lady who gave me the results told me they scan was fine - they couldn't find anything and I should go back to my GP for pain relief. She said she would send a full report to my GP.

Unfortunately, the report she gave me was incorrect. I had a slipped disc and trapped nerve with 2 other discs misaligned. when I contacted my GP a week later, the results had not been sent through and my GP had to phone for them.

My view? Incredibly sloppy. I don't know where the mistakes were made, but I attended for a scan and diagnosis and was given the wrong diagnosis. Fortunately, I had enough nouse to take it easy and not cause any more damage.

Story from NHS Choices

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Response from Queen Elizabeth The Queen Mother Hospital