"carelessness with my mother-in-law after surgery"

About: Manchester Royal Infirmary / General surgery

(as a relative),

My mother in law had a pre planned hip replacement operation at Manchester Royal Infirmary in September 2012. The operation was a complete success and the pain she had sustained for many years has now gone from the hip.

However all is not what it seems. She has diabetes and following the operation the surgical stockings were literally pulled down from her legs without taking due care and attention. This resulted in the skin being torn from the front of her right leg. Now as many will know those with diabetes have to take care of their legs and feet, so you would think that the nursing staff would also know that.

The leg became infected and is still infected 10 weeks later. She cannot walk properly and is in constant pain and housebound. The hip is fine and she would be almost back to normal, if only this act of carelessness had not taken place.

So please all nursing staff, when removing surgical stockings after surgery in the elderly and especially those with diabetes take better care than the staff at the Manchester Royal Infirmary did 10 weeks ago. They don't realise the suffering that they have caused.

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Response from Manchester Royal Infirmary

We are very sorry to receive your comments and concerns via the NHS Choices / Patient Opinion website about your mother in law’s experiences at the Manchester Royal Infirmary following her hip replacement and that the staff involved in her care did not display the level of care and attention we would expect. We are also sorry to learn that this experience has impeded her recovery. It is very difficult to respond to the specific concerns you have raised without being able to investigate in detail. We take all issues surrounding patient care very seriously and would very much like to hear from you directly about this. If you contact our Patient Advice and Liaison Service on 0161 276 8686 or by e-mailing pals@cmft.nhs.uk they will be happy to discuss this with you. The Patient Experience Team Central Manchester University Hospitals NHS Foundation Trust

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