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trying to talk to someone on the phone

Posted By mickeylove

"trying to talk to someone on the phone"

About: Kent & Canterbury Hospital

(as a relative),

I tried to call the Finance Dept of K&CH but got progressively more and more angry with the computerised phone switchboard. I think it's really awful that it's impossible to talk to a switchboard receptionist - it's not public friendly.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 11 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 20/11/2012 at 23:58
Published on Care Opinion on 21/11/2012 at 11:15

Thank you for providing us with feedback on your difficulties in reaching our finance department. We have received similar feedback on the computerised phone switchboard, and are working with our supplier to progressively improve the system. If you would like to email me on Julie.pearce1@nhs.net with the details of the person you were trying to contact, I will put you in touch with them as soon as possible.

Thank you again for taking the time to provide feedback

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