"I left 10 message for someone to call me back and no-one even did"

About: Telford referral and quality service (TRAQS)

(as the patient),

My experience was very good until I tried to speak to someone about an appointment. I left 10 messages for someone to call me back and no-one even did contact me, eventually I contacted the consultants secretary and she arranged 'things' for me. I gave her the number on the 'Shrewsbury and Telford Hospital' letter I was asked to contact and she was going to look into the matter.

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Response from Sharon Clennell, NHS Telford and Wrekin CCG – TRAQS Operations Manager, TRAQS, NHS Telford and Wrekin CCG

Dear Fellow661,

Sorry to hear that you have had to leave 10 messages and still no one returned your call. As you detailed in your feedback, the letter with the phone number on was from Shrewsbury and Telford Hospital, this does not relate to Telford Referral and Quality Services (TRAQS), TRAQS is a separate service to the hospital.

If your appointment was originally booked via TRAQS, then we would have sent out a confirmation letter with the TRAQS logo on it and also contact details of the service should you have any queries or problems.

I hope your query has now been resolved by the hospital, if it hasn't please do not hesitate to contact me on 01952 580364 and I will do my very best to assist you where I can.

kind regards

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